Limited Lifetime Warranty
At ISANORA we offer a limited lifetime warranty to all our clients. Clients must pay for all related shipping fees both ways, but we will cover the cost of replacing and setting accent diamonds if they go missing and labor costs. Center and side diamonds are not covered in this warranty and customer must pay an additional fee to replace the center and side diamonds. This is a very simple limited warranty policy since we have confidence in our craftsmanship. But in order to provide peace of mind to our clients, we offer this service to establish a lifetime relationship with our clients.
Lifetime Diamond & Ring Program
You can upgrade your center diamond or recreate an entirely new engagement ring with our lifetime upgrade program. For instance, some of our clients start with a 1.00 carat diamond engagement ring to propose and upgrade when their anniversary comes in a year to a 3.00 carat engagement ring.
It is important to understand that we will buy back the engagement ring you own at wholesale prices because we have to recycle the materials in order to make new engagement rings for other clients. Additionally, the price of the new engagement ring must be at least twice the original ring you are trying to upgrade at the initial purchase point of your order with ISANORA.
For more information about these programs please use the Contact Us page with your questions.